Privacy

Privacy Policy

Last updated: June 4, 2025

1. Who We Are

Supreme Window & Glass (“Supreme,” “we,” “our,” or “us”) provides residential and commercial window, door, glass, and related installation and repair services throughout Northeast Ohio. Our shop is located at 4298 Mayfield Rd, South Euclid, OH 44121; you can reach us at (216) 371-3337 or marc@supremewindow.net. supremewindow.net

2. Personal Information We Collect

A. Information you provide directly (for example, through our “Get a Window Estimate” form or over the phone):

• Name
• Email address
• Phone number
• Street address / service location
• Property type (residential or commercial)
• Details you describe in free-text fields about your project

B. Information collected automatically (when you visit our site):

• IP address
• Browser and device details
• Referring pages and time-stamps
• Cookie identifiers

C. Marketing & communications data:

• Email engagement (opens and clicks)
• SMS opt-in status

D. Payment or financing data (only if applicable):

• Confirmation from payment or financing processor (we do not receive full card or bank details)

We do not knowingly collect information from children under 13. If you believe a child has provided personal information, please contact us so we can delete it.

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3. How We Use Your Information

1. Provide services – to schedule estimates, prepare quotes, ship materials, complete installations, process payments, and respond to customer service inquiries.
2. Communicate with you – via phone, email, or SMS about your project or, with consent, about promotions, maintenance tips, and new services.
3. Improve and secure our website – analyze traffic, fix errors, and test new features.
4. Legal & compliance – keep required business records, detect fraud, and comply with lawful requests.

We process your data under one or more of these legal bases (GDPR): (a) contract performance, (b) legitimate interests (e.g., site security, marketing to existing customers), (c) consent (for optional email/SMS marketing), or (d) compliance with a legal obligation.

4. Sharing & Disclosure

• Our in-house team – to schedule, quote, and complete your project (access limited to staff who need it).
• Service providers – website hosting, email/SMS platforms, analytics services, payment or financing processors, shipping couriers (all bound by confidentiality or data-processing agreements).
• Legal or safety reasons – to comply with subpoenas, court orders, or to protect our rights (rare and case-specific).

SMS consent statement
“No mobile opt-in or text message consent will be shared with third parties or affiliates.”

We do not sell personal information and have not sold or shared consumer data for cross-context behavioral advertising in the past 12 months.

5. Cookies & Similar Technologies

We use essential cookies for site functionality and analytics cookies to understand how visitors navigate our pages. You can:

• change browser settings to refuse some or all cookies;
• opt out of Google Analytics by installing the Google Opt-out browser add-on; or
• adjust cookie preferences via the banner shown on your first visit (EU/UK users).

Because we do not serve targeted ads, we do not honor Global Privacy Control (GPC) signals as a “sale” opt-out but will treat them as a do-not-track request where technically possible.

6. Retention

• Project files and accounting records – 7 years (IRS requirements)
• Email/SMS marketing lists – until you unsubscribe or after 24 months of inactivity
• Analytics data – 26 months (default Google Analytics retention)
When data is no longer needed, we delete or anonymize it.

7. Security

We implement reasonable administrative, technical, and physical safeguards, such as TLS encryption, principle-of-least-privilege access controls, and routine software patching. However, no Internet transmission is 100 % secure.

8. Your Rights

Depending on where you live, you may have the right to:

• Access or obtain a copy of your data
• Correct inaccurate data
• Delete your data (“right to be forgotten”)
• Opt out of marketing emails (link in every email)
• Withdraw SMS consent by replying STOP
• Opt out of “sale” or “sharing” (California)
• Restrict or object to certain processing (GDPR/UK GDPR)

To exercise any of these rights, email privacy@supremewindow.net or call (216) 371-3337.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Material changes will be posted here and, if appropriate, sent to you by email. The “Last updated” date at the top will change accordingly.

10. Contact Us

Questions about privacy? Reach out:

Supreme Window & Glass
4298 Mayfield Rd, South Euclid, OH 44121
marc@supremewindow.net | (216) 371-3337